Following is our return policy for various VoxxLife products: HPT-embedded Socks, Insoles & Super Patches: We offer a full refund of original purchase price within the 30-day money-back guarantee for all our Socks, Insoles and Super Patches. Shipping charges are not refundable. Other Items: Please note that certain other products may or may not be covered within the 30-day money-back guarantee. Such products are identified on our website in their product description in the shopping cart to help you make an informed decision at the time of purchase. Important note: Any missing items/orders must be reported to the Returns Department within 3 calendar days of delivery to process a replacement. After this time, we unfortunately will not be able to process your request. To facilitate a return, please email returns@superpatch.com with your order number and a VoxxLife team member will assist you with the next steps. Please do not return your purchase without prior written approval and instructions from the VoxxLife Returns Department.